> ## Documentation Index
> Fetch the complete documentation index at: https://chatobserver.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# How do I manage my chatobserver subscription and billing?

> Find your plan, invoices, payment settings, and cancellation controls, and understand billing ownership.

Open **Billing** to review the organisation's plan and subscription. The billing owner manages checkout and subscription changes. If a control is unavailable to you, ask the organisation's billing owner to make the change.

## Review the plan before changing it

Check the current subscription, allowance, workspace capacity, and renewal information shown in Billing. Use the [pricing page](https://chatobserver.com/pricing) to compare plans, and review [usage](/docs/workspace/usage-and-allowance) to understand which capacity you need.

Checkout and account creation are different steps. Returning from checkout can leave a short confirmation state while the subscription record updates. Read the final billing status before starting another checkout.

## Payment information and invoices

Use the available billing controls to manage payment details and view invoices. Confirm that you are acting on the intended organisation, particularly if the same login administers multiple businesses.

Do not send payment card details through support messages. Use the payment form provided by the billing flow.

## Cancel or change a subscription

Use the subscription management controls in Billing and read the confirmation, including the effective date. Cancelling a subscription is different from deleting a workspace or removing a team member.

If you need help identifying the correct subscription, contact support with the organisation name and account email. Include the visible billing status or invoice reference, but no payment credentials.