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Customer success

Customer Success Manager

This is a high-touch, technically literate customer success role. You will work with marketing directors and SEO leads to help them understand what the data means, build workflows around the product, and identify where the product is falling short of their needs.

Candidaturas pronto

Resumen del rol

Help marketing teams extract maximum value from their AI visibility intelligence, reduce churn, and build the feedback loop that improves the product.

Por qué existe este rol

Early customer relationships are where the product's long-term direction gets shaped. We need someone who can be a trusted partner to early users while feeding high-quality product feedback back into the team.

Primeros 90 días

Shadow every existing customer relationship to understand the most common success patterns and failure modes.

Por qué existe este rol

Early customer relationships are where the product's long-term direction gets shaped. We need someone who can be a trusted partner to early users while feeding high-quality product feedback back into the team.

En qué trabajarás

  • Own onboarding, activation, and retention for a portfolio of marketing and SEO team customers.
  • Help customers understand AI visibility data in ways that connect to their actual business problems.
  • Document and escalate product gaps, user confusion patterns, and feature requests.
  • Build and iterate on the playbooks, templates, and resources customers use to run Chatobserver.

Cómo se ve un gran encaje

  • Experience in a customer success or account management role at a technical B2B SaaS product.
  • Strong analytical instincts — you can read product data alongside customers and explain what it means.
  • A track record of reducing churn through genuine product expertise, not just relationship management.
  • Clear, direct communication and the ability to set honest expectations.

Qué te entusiasmará aquí

  • Being the person customers trust most as they navigate a genuinely new category.
  • Feeding high-quality feedback into a product that is still early enough to change.
  • Building customer success infrastructure from scratch rather than inheriting a playbook.

Primeros 90 días

  1. 01Shadow every existing customer relationship to understand the most common success patterns and failure modes.
  2. 02Build a structured onboarding checklist that improves time to first value.
  3. 03Identify the top three product gaps driving the most customer friction.

Proceso de hiring

El proceso es intencionalmente corto, directo y anclado en el trabajo real.

  1. 1

    Solicitud

    Envíanos tu trayectoria, trabajo relevante y por qué este rol tiene sentido para ti.

  2. 2

    Conversación base

    Una conversación centrada en tu trabajo, tu criterio y el rol.

  3. 3

    Profundización específica del rol

    Una conversación o ejercicio que se parezca al trabajo real más que a un bucle genérico.

  4. 4

    Conversación con el fundador

    Una charla final sobre estándares, ambición y cómo sería el éxito aquí.

  5. 5

    Decisión

    Cerramos el proceso con claridad y nos movemos rápido cuando hay convicción.

¿Necesitas contexto antes de aplicar? [email protected]

Customer Success Manager

Este rol ya es visible en la web. Las candidaturas se activan en cuanto el puesto correspondiente en Dover esté activo.

Las candidaturas permanecen cerradas hasta que el puesto correspondiente en Dover se active. Mientras tanto puedes escribir a [email protected].