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Customer success

Customer Success Manager

This is a high-touch, technically literate customer success role. You will work with marketing directors and SEO leads to help them understand what the data means, build workflows around the product, and identify where the product is falling short of their needs.

Candidatures bientôt ouvertes

Résumé du rôle

Help marketing teams extract maximum value from their AI visibility intelligence, reduce churn, and build the feedback loop that improves the product.

Pourquoi ce rôle existe

Early customer relationships are where the product's long-term direction gets shaped. We need someone who can be a trusted partner to early users while feeding high-quality product feedback back into the team.

90 premiers jours

Shadow every existing customer relationship to understand the most common success patterns and failure modes.

Pourquoi ce rôle existe

Early customer relationships are where the product's long-term direction gets shaped. We need someone who can be a trusted partner to early users while feeding high-quality product feedback back into the team.

Ce sur quoi vous travaillerez

  • Own onboarding, activation, and retention for a portfolio of marketing and SEO team customers.
  • Help customers understand AI visibility data in ways that connect to their actual business problems.
  • Document and escalate product gaps, user confusion patterns, and feature requests.
  • Build and iterate on the playbooks, templates, and resources customers use to run Chatobserver.

À quoi ressemble un bon fit

  • Experience in a customer success or account management role at a technical B2B SaaS product.
  • Strong analytical instincts — you can read product data alongside customers and explain what it means.
  • A track record of reducing churn through genuine product expertise, not just relationship management.
  • Clear, direct communication and the ability to set honest expectations.

Ce qui vous enthousiasmera ici

  • Being the person customers trust most as they navigate a genuinely new category.
  • Feeding high-quality feedback into a product that is still early enough to change.
  • Building customer success infrastructure from scratch rather than inheriting a playbook.

90 premiers jours

  1. 01Shadow every existing customer relationship to understand the most common success patterns and failure modes.
  2. 02Build a structured onboarding checklist that improves time to first value.
  3. 03Identify the top three product gaps driving the most customer friction.

Processus de recrutement

Le processus est volontairement court, direct et ancré dans le travail réel.

  1. 1

    Candidature

    Envoyez-nous votre parcours, votre travail pertinent et pourquoi ce rôle vous correspond.

  2. 2

    Conversation de base

    Un échange centré sur votre travail, votre jugement et le rôle.

  3. 3

    Deep dive du rôle

    Une discussion ou un exercice qui ressemble davantage au travail réel qu'à une boucle d'entretien générique.

  4. 4

    Conversation avec le fondateur

    Un dernier échange sur le niveau d'exigence, l'ambition et ce que serait la réussite ici.

  5. 5

    Décision

    Nous bouclons clairement et avançons vite quand la conviction est là.

Besoin de contexte avant de postuler ? [email protected]

Customer Success Manager

Le rôle est visible sur le site. Les candidatures s'ouvrent dès que le poste Dover correspondant est actif.

Les candidatures restent fermées jusqu'à l'activation du poste Dover correspondant. D'ici là, vous pouvez écrire à [email protected].