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Customer success

Customer Success Manager

This is a high-touch, technically literate customer success role. You will work with marketing directors and SEO leads to help them understand what the data means, build workflows around the product, and identify where the product is falling short of their needs.

Candidaturas em breve

Resumo da vaga

Help marketing teams extract maximum value from their AI visibility intelligence, reduce churn, and build the feedback loop that improves the product.

Por que esta vaga existe

Early customer relationships are where the product's long-term direction gets shaped. We need someone who can be a trusted partner to early users while feeding high-quality product feedback back into the team.

Primeiros 90 dias

Shadow every existing customer relationship to understand the most common success patterns and failure modes.

Por que esta vaga existe

Early customer relationships are where the product's long-term direction gets shaped. We need someone who can be a trusted partner to early users while feeding high-quality product feedback back into the team.

No que você vai trabalhar

  • Own onboarding, activation, and retention for a portfolio of marketing and SEO team customers.
  • Help customers understand AI visibility data in ways that connect to their actual business problems.
  • Document and escalate product gaps, user confusion patterns, and feature requests.
  • Build and iterate on the playbooks, templates, and resources customers use to run Chatobserver.

Como é um bom encaixe

  • Experience in a customer success or account management role at a technical B2B SaaS product.
  • Strong analytical instincts — you can read product data alongside customers and explain what it means.
  • A track record of reducing churn through genuine product expertise, not just relationship management.
  • Clear, direct communication and the ability to set honest expectations.

O que vai te empolgar aqui

  • Being the person customers trust most as they navigate a genuinely new category.
  • Feeding high-quality feedback into a product that is still early enough to change.
  • Building customer success infrastructure from scratch rather than inheriting a playbook.

Primeiros 90 dias

  1. 01Shadow every existing customer relationship to understand the most common success patterns and failure modes.
  2. 02Build a structured onboarding checklist that improves time to first value.
  3. 03Identify the top three product gaps driving the most customer friction.

Processo seletivo

O processo é intencionalmente curto, direto e ancorado no trabalho real.

  1. 1

    Candidatura

    Envie seu histórico, trabalhos relevantes e por que essa vaga faz sentido para você.

  2. 2

    Conversa inicial

    Uma conversa focada no seu trabalho, no seu julgamento e na vaga.

  3. 3

    Aprofundamento específico da função

    Uma conversa ou exercício que se parece mais com o trabalho real do que com um loop genérico.

  4. 4

    Conversa com fundador

    Uma conversa final sobre padrão, ambição e como o sucesso se pareceria aqui.

  5. 5

    Decisão

    Fechamos o loop com clareza e andamos rápido quando existe convicção.

Precisa de contexto antes de se candidatar? [email protected]

Customer Success Manager

A vaga já está visível no site. As candidaturas liberam assim que a vaga correspondente no Dover estiver ativa.

As candidaturas ficam fechadas até que a vaga correspondente no Dover seja ativada. Enquanto isso, você pode escrever para [email protected].