AI answer monitoring for customer experience teams.

Customers ask AI about your products, delivery, and returns before they contact you. We track the answers and flag information that's wrong or out of date. You can read what was said and see which pages were linked.

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Perplexity

Catch the wrong answer before it becomes an expectation.

Can I return a made-to-order item?

AI tells the customer

Returns are accepted on all items within 30 days, including made-to-order products.

Your published policy

Made-to-order products are excluded from change-of-mind returns. Contact support if an item is faulty or does not match the order.

The answer says made-to-order items can be returned within 30 days. Your policy says they can't be returned just because the customer has changed their mind.

AI sentiment analysis.

We highlight what AI says about your products and service, including positive comments, criticism, and mixed opinions. You can read each comment in the full answer.

Positive

The support team gives clear, practical answers and resolves setup questions quickly.

Positive

AI answer accuracy.

Tell us what customers ask about your products and policies. We track what AI tells them, spot information that's wrong or out of date, and show the pages linked in the answers.

Customer questions
Add questions about setup, compatibility, delivery, returns, subscriptions, and support. You can track questions from before and after a purchase, with separate groups for different products or markets.
Incorrect or outdated answers
Read the answer alongside your product information, help articles, or company policies. You'll see whether AI has missed a feature, repeated an old policy, or left out a condition that matters.
Help articles and support replies
Your team can use the results to update product information, improve a help article, or explain the correct policy to a customer. We keep tracking the questions, so you'll see whether the same mistake comes up again.

Product information and customer support.

We show what AI is telling customers about your products, policies, and support. Use the results when updating your website and help centre, or answering questions from customers.

Product and compatibility questions

We flag answers that miss a supported integration, repeat an old limitation, or describe a feature incorrectly. Your product team can compare what was said with the current documentation.

Delivery, returns, and cancellations

See how AI explains your delivery, refunds, and cancellation policies. Compare the answer with your published rules, including any differences between products or markets.

Your help centre

We help you find questions your help centre doesn't answer, or only answers in bits across several pages. Use them to plan new articles and improve the ones you already have.

Customer replies

Your support team can see what customers may have read before they get in touch. That helps them explain a policy, correct a misunderstanding, or answer a question about the product.

AI reputation monitoring: common questions

Why should customer experience teams monitor AI answers?

Customers use AI to ask about your features, returns, and support. We keep track of the answers, so you can spot old or incorrect information and understand where a customer's question may have come from.

Does chatobserver automatically correct inaccurate AI answers?

No. We show you what's wrong and the pages linked in the answer. You can update your own information, ask another website to correct theirs, or explain the mistake to a customer.

Can I monitor questions about policies and support?

Yes. Add questions about returns, delivery, setup, or compatibility. We keep checking the answers, so you can compare what AI says with your current policies and product information.

How should I investigate an inaccurate AI answer?

Read the answer and the pages it links to, then compare them with your current product information or policy. If something is wrong, update the information you control and keep tracking the question to see whether it happens again.

Check what AI says about your business.

Get a free AI visibility report for your website and see how AI describes your products and business.