Legal
Terms of Service
Effective date: 9 November 2025
1. Acceptance of terms
By accessing chatobserver, you agree to these Terms of Service and any policies referenced in them. If you use chatobserver on behalf of an organisation, you represent that you have authority to bind that organisation.
2. Accounts and eligibility
You must provide accurate information when creating an account and keep credentials secure. You are responsible for all activity under your login. chatobserver is intended for business use by individuals aged 18 or older.
3. Usage rights
We grant you a non-exclusive, non-transferable licence to use chatobserver in accordance with these terms and any applicable order form. You may not reverse engineer, resell, or misuse the service.
4. Customer data
You retain ownership of the content you upload. You grant chatobserver the rights necessary to host, process, and display that content in order to provide the service.
5. Payment and renewals
Fees are billed according to your selected plan. Unless stated otherwise, subscriptions renew automatically at the end of each term. Late or missing payments may result in suspension.
6. Service availability
We aim for high availability but do not guarantee uninterrupted service. Maintenance windows, third-party outages, or events beyond our control may affect uptime.
7. Warranties and disclaimers
chatobserver is provided "as is". We disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not guarantee the accuracy of AI outputs or third-party data.
8. Liability
To the fullest extent permitted by law, chatobserver and its affiliates are not liable for indirect, incidental, or consequential damages. Our aggregate liability is limited to the fees paid for the service during the twelve months preceding the claim.
9. Termination
You may cancel at any time. We may terminate or suspend access for violations, non-payment, or risk to the service. Upon termination, you remain responsible for outstanding fees.
10. Governing law
These terms are governed by the laws of England and Wales. Any disputes shall be resolved in the courts of London, UK, unless otherwise required by law.
Contact
Questions about these terms can be sent to [email protected].