Legal
Privacy Policy
Effective date: 9 November 2025
1. Introduction
This Privacy Policy explains how chatobserver Ltd ("chatobserver", "we", "us") collects, uses, and protects information about you when you use our products and services.
2. Information we collect
We collect account details, usage data, and optional content you upload such as prompts or documents. Limited payment details are processed securely by our billing provider.
3. How we use information
We use data to provide and improve the service, personalise experiences, send transactional messages, detect abuse, compile analytics, and comply with legal obligations. We do not sell customer data.
4. Sharing and processors
We share data with vetted vendors that help us operate chatobserver, including infrastructure, analytics, and support providers. Each vendor is bound by confidentiality and data-processing obligations.
5. Security and retention
We apply technical and organisational safeguards appropriate to the sensitivity of your data. Information is retained only as long as necessary for the purposes described here or to meet legal requirements.
6. Your choices
You may request access, updates, or deletion of your personal data by contacting [email protected]. Marketing emails include an unsubscribe link.
7. International transfers
chatobserver operates globally and may process data outside your home country. When we transfer personal data, we rely on approved transfer mechanisms such as Standard Contractual Clauses.
8. Updates
We may update this Privacy Policy periodically. Significant changes will be communicated through the app or by email. Continued use after an update constitutes acceptance of the revised policy.
Contact
Questions about this Privacy Policy can be sent to [email protected].