Legal
Privacy Policy
Effective date: 9 November 2025
1. Introduction
This Privacy Policy explains how chatobserver Ltd (“chatobserver”, “we”, “us”) collects, uses, and protects information about you when you use our products and services. By accessing our applications you agree to the terms described below.
2. Information we collect
We collect account details (name, email, workspace metadata), usage data (feature interactions, device information, IP address), and optional content you upload such as prompts or documents. Limited payment details are processed securely by our billing provider.
3. How we use information
Data is used to provide and improve the service, personalise experiences, send transactional messages, detect abuse, compile analytics, and comply with legal obligations. We do not sell customer data.
4. Sharing & processors
We share data with vetted vendors that help us run chatobserver (infrastructure, analytics, support). Each vendor is bound by confidentiality and data-processing agreements. We may disclose information if required by law or to protect our rights.
5. Security & retention
We implement technical and organisational safeguards appropriate to the sensitivity of your data. Information is retained only as long as necessary for the purposes described above or to satisfy legal requirements.
6. Your choices
You may request access, updates, or deletion of your personal data by contacting privacy@chatobserver.com. Marketing emails include an unsubscribe link. Some product announcements are transactional and required for service delivery.
7. International transfers
chatobserver operates globally and may process data outside your home country. When we transfer personal data we rely on approved transfer mechanisms such as Standard Contractual Clauses.
8. Updates
We may update this Privacy Policy periodically. Significant changes will be communicated through the app or email. Continued use of chatobserver after an update constitutes acceptance of the revised terms.
Contact
Questions about this Privacy Policy can be sent to privacy@chatobserver.com or chatobserver Ltd, 221 King’s Road, London, UK.