Referral Program Terms
These terms govern invite-only referral activity for Chatobserver. They are designed to keep attribution, promotion, and payouts clear while the programme remains small and manually reviewed.
Effective date: 9 March 2026
1. Eligibility
Chatobserver may approve referral partners at its discretion. Approval may be limited to invite-only participants and may be withdrawn if traffic quality, compliance, or customer fit falls below our standards.
2. Qualified referrals
A qualified referral is a new customer account that signs up through an approved referral channel and completes a paid subscription purchase. Existing workspaces, self-referrals, fraud, or unpaid invoices do not qualify.
3. Attribution
We may attribute referrals using referral links, first-party cookies, promotion codes, or manual review. Where multiple signals exist, Chatobserver may apply a precedence order or determine the correct source manually.
4. Commission and payouts
Unless otherwise agreed in writing, commissions are calculated on net subscription revenue actually collected by Chatobserver, after discounts and excluding taxes. Payouts are reviewed manually and may be subject to a hold period before payment.
5. Reversals and exclusions
Chatobserver may reverse, withhold, or void commission for refunds, chargebacks, disputed payments, duplicate accounts, abusive traffic, coupon misuse, or promotion that violates these terms or applicable law.
6. Promotion restrictions
Partners may not misrepresent their relationship with Chatobserver, impersonate the company, send spam, create deceptive landing pages, or bid on branded search terms if prohibited by Chatobserver.
7. Disclosure
Partners must clearly disclose their financial relationship with Chatobserver whenever required by law or platform policy, including in social posts, newsletters, videos, and other public endorsements.
8. Programme changes
We may update, pause, or terminate the referral programme and may modify commission terms, payout timing, or eligibility requirements with reasonable notice where practical.
Contact
Questions about the referral programme can be sent to [email protected] or [email protected].