Overview Tab

The Overview tab acts as the home base for every workspace. It highlights installation progress, AI referral traction, and your brand’s share of voice.

Analytics setup card

• Generates a per-workspace JavaScript snippet hosted at https://cdn.chatobserver.com/js/client.min.js.
• Includes your project ID so events map to the correct workspace.
• Owners and admins can verify installation. Verification checks for the script on your primary domain and reports back with a success/warning/error state.
• Manual confirmation is available if your site blocks automated checks.

Visitor analytics strip

• Displays seven-day visit totals for each tracked AI search platform (ChatGPT, Claude, Perplexity, Bing Copilot, Gemini).
• Tiles update in real time once the snippet begins sending data.
• Tooltips explain what each metric means and when the platform last sent traffic.
• A “waiting for data” state appears until a platform generates its first session.

Brand visibility card

• Visualizes how often your domain and tracked competitors appear across prompt runs.
• Toggle between metrics such as:
  • Run share – Percent of runs mentioning a domain.
  • Mention volume – Total citations extracted from AI answers.
  • Sentiment velocity – Directional shift in tone.
• Hover to see exact values and the prompt groups contributing to each trend.
• The accompanying leaderboard ranks domains by mentions and highlights change over the selected window.
• “Explore AI referrals” deep-links to the AI Referrals tab using the same filters.

Setup states & banners

• If no analytics project exists yet, the setup card prompts you to generate one.
• If credits are depleted, the Credit hold banner surfaces here as well to explain why prompts stopped running.

Tips

• Install the snippet early—even before adding prompts—so historic referral data is available once prompts go live.
• Track competitors by adding their domains to Company → Tracked domains. The leaderboard automatically picks up new domains that appear in sources.