Documentation

Usage Limits & Credit Holds

Chatobserver pricing revolves around prompt volume and the number of AI answers analyzed each month. Staying on top of credits prevents sudden automation pauses.

Plan components

  • Prompt slots – Maximum number of active prompts allowed simultaneously.
  • Analysis credits – Pool of AI answers that can be processed per billing period. Each platform response consumes one credit.
  • Historical retention – How long prompt runs and analytics data remain queryable.

Owners can review the current plan in Settings → Plan & usage.

Monitoring usage

  • The Credit usage widget summarizes remaining credits, total used this period, and the renewal date.
  • Credits refresh at the start of each billing cycle unless you’re on a custom contract.
  • Drill into consumption by switching the Prompts tab to sort by Last run and Run count.

Credit holds

  • When credits hit zero, Chatobserver pauses automation and displays the Credit hold banner on the Overview tab.
  • Prompts remain in place but do not run until credits are restored.
  • Manual runs are blocked while on hold to prevent unintended charges.

Clearing a hold

  • Purchase a top-up or upgrade your tier from Plan & usage.
  • Once payment succeeds, prompts resume automatically at their next scheduled window.
  • If you need a one-time extension, email support@chatobserver.com with your workspace ID.

Invoices & receipts

  • Owners can download invoices and update payment methods from the billing section.
  • Stripe receipts are emailed to the billing contact on file.
  • For procurement teams, add purchase order numbers in the billing settings to have them surface on invoices.

Alerts

  • Owners receive email and in-app notifications when credit usage exceeds 80% of the monthly allocation.
  • Set calendar reminders ahead of major launches to ensure enough credits are available for high-frequency prompts.

Downgrades & cancellations

  • Downgrading mid-cycle takes effect on the next renewal date.
  • Cancelling immediately pauses automation and retains access until the end of the current term. Export prompt runs before closing the workspace if you need an offline archive.