Troubleshooting Guide

Analytics snippet

• Verification failed – Check CSP, ad blockers, or script tags. Manually confirm if automated checks can’t reach your site.
• No AI referrals – Ensure the snippet is present and allow some time for traffic. Verify with browser dev tools.

Prompts and runs

• Failed runs – Check platform quotas/credentials and retry.
• No citations – Ensure analysis is enabled and answers contain sources.
• Long queues – Stagger schedules to reduce contention.

Usage and billing

• Credit hold – Reduce usage, upgrade, or request an override from support.
• Unexpected limits – Verify plan and overrides in workspace settings.

Brand visibility

• Missing domains – Add tracked domains in Company settings.
• Stale sentiment – Ensure analysis is running and try a longer window.

Still stuck? Email support@chatobserver.com with details and your workspace ID.