Frequently Asked Questions
How do I install the analytics snippet?
Use the Overview tab to copy your workspace snippet and add it to your site’s <head> or tag manager. Verify installation afterward.
Why don’t I see AI referrals yet?
Traffic appears after real visitors arrive from AI assistants. Confirm the snippet is installed and try a longer window.
How do I add competitors?
In Company → Tracked domains, add competitor domains to improve brand visibility labeling.
Can I run prompts manually?
Yes. Use manual runs to test prompts; schedules will continue separately.
How do I handle credit holds?
Check the inline banner in the dashboard for details. Reduce usage, upgrade, or contact support for overrides.
Need something else? Email support@chatobserver.com.